At NHE, we’re committed to delivering a seamless shopping experience from start to finish. Please take a moment to review our Shipping and Return policies below.
Free Shipping Across Kuwait
We offer free shipping on all orders within Kuwait – no minimum purchase required.
Delivery Time
Orders are typically processed within 1–2 business days and delivered within 2–4 business days across Kuwait.
Note: Delivery timelines may vary slightly during holidays or high-demand periods.
Order Tracking
Once your order is dispatched, you’ll receive an email or SMS with tracking information to monitor your shipment.
Delivery Area
Currently, we deliver only within Kuwait. For international inquiries, please contact our customer support.
14-Day Return Window
You can return or exchange any product within 14 days of delivery. Items must be unused, in original condition, and in the original packaging.
Free Returns
Returns within Kuwait are completely free. To initiate a return, simply contact our support team via [email/phone/live chat].
Refunds
Once we receive and inspect the returned item, your refund will be processed to the original payment method within 3–7 business days.
Non-Returnable Items
For hygiene and safety reasons, some items (like cosmetics, personal care products, opened electronics, etc.) may not be eligible for return. These will be clearly marked as non-returnable on the product page.
If you have any questions about shipping, tracking, returns, or product issues, our customer support team is here to help.
📩 Email: support@nhe.store
📞 Phone: +965 22391223
🕘 Working Hours: Sunday – Thursday, 9:00 AM – 5:00 PM
We value your trust and satisfaction. Thank you for shopping with NHE.
Free Shipping for orders over 10 KWD
Within 30 days for an exchange
24 hours a day, 7 days a week
Pay with Multiple Credit Cards
